Quality of Services to our Customers
Confined Space Services are dedicated to a quality policy that will ensure our products and services fully meet the requirements of our customers at all times. The goal of the company is to achieve a high level of customer satisfaction at all times. Commitment to the implementation of supporting managerial and business operational systems is essential to realising that goal.
Confined Space Services believes in the concept of client and suppler working together in pursuing this policy and in continually striving for improvements in service quality.
The quality policy is based on 3 fundamental principles;
Ensuring that we fully identify and conform to the needs of our customers.
Looking at our service provision processes and identifying the potential for errors whilst taking the necessary action to eliminate them.
Everyone understanding how to do their job and doing it right first time.
To ensure that the policy is successfully implemented, staff will be responsible for identifying customer requirements and ensuring that the correct procedures are followed to meet those requirements. Objectives needed to ensure the success of this policy will be continually monitored at Management Review. Within this policy we are committed to operating our Company under the disciplines and control of a Quality Management System conforming to our client’s standards and based on internationally recognised standards.